proXPN Review

Summary
  • 7/10
    Features - 7/10
  • 5/10
    Speed & Reliability - 5/10
  • 7/10
    Security & Privacy - 7/10
  • 7/10
    Usability & Compatibility - 7/10
  • 7/10
    Support & Documentation - 7/10
  • 6/10
    Value for Money - 6/10
6.5/10

Summary

The Netherlands based service proXPN offer a free VPN service as well as a paid one. We focused on the paid service and we have to say we were very happy with the simplicity and functionality of the service. The speed could be a bit better, but in all honesty they make up for that loss in other areas such as pricing and practicality.

proXPN VPN is a Netherlands-based VPN provider who offers a two-tier VPN service. The free account gets you unlimited web browsing over OpenVPN while the premium account stacks up to the competition’s offers with fully-fledged unlimited access to all web services on a number of servers, world wide. Let’s see how they’ve managed to pass our tests!

Features

proXPN offers PPTP and OpenVPN connections although the free (basic) account only gets you OpenVPN. No UDP protocols here, such as L2TP and OpenVPN UDP, for either payment plans. The free account gives you access through one server, located in the U.S. while users willing to pay from 6.25 USD/month will get to choose one of their “many servers located worldwide”. They have VPN servers in 7 locations: 4 in US, one in Netherlands, one in Singapore and one in UK. All VPN servers have many IP addresses.

The premium account comes with a 7-days risk free trial for all new users of the service.

They have a nice service presentation video on Youtube

proXPN provides a custom build application for connecting to their network. This app runs on all major OS versions (read: Microsoft Windows XP SP3 or newer, Mac OS X 10.5 or newer. The application allows users to choose the VPN server and the protocol (PPTP or OpenVPN). The Mac App is actually just a modified version of TunnelBlick, a free OpenVPN client.

proXPN does offer support for mobile users and they’ve put up guides on their website on how to set-up PPTP connections on both iOS 4.0 or newer and Android 4.0 or newer. The “mobile” page on their website promises that custom apps for both iOS and Android are “coming soon” on the respective Application Stores and Markets.

Software

Their VPN dialer is clean and simple. It provides a quick way to switch between servers and VPN protocols, as well as blocking a pre-defined application if the VPN connection drops unexpectedly.

software1

That’s a nice feature for those who want to make sure that a torrent application or a browser won’t continue to transfer data after the VPN disconnects, eventually exposing your real IP address.

software2

Pricing

The Netherlands-based provider offers two types of accounts. The Free account is available to anyone willing to sign-up on the website and offers unlimited web browsing through just one of their servers in the U.S. The browsing speed is limited to 300 Kbits/second on their free VPN plan, while the Premium plans offers unlimited VPN speeds. However, the speeds are limited by the protocols, as both PPTP and OpenVPN TCP are slower than UDP VPNs.

The premium account runs you 6.25 USD / month (starting price) and gives you unlimited traffic with higher speeds, access to all their servers worldwide, access to P2P/torrenting, unblocked ports and PPTP support (for both desktop/laptops and mobile phones/tablets).

Logging and privacy

This provider makes it clear through their logging & privacy policies that they have zero tolerance towards users that use their networks for illicit activities such as spamming, forging of headers, hacking, distribution of viruses and so on.

As for their logging policy, they state that they will collect sign-up information and connection information which is stored for two weeks. They will log payment details of the premium users such as Name and billing cycle.

Here is a screenshot from the Privacy Policy:

logging1

We do not believe that the comment “not that we even could, as the connection is encrypted” is accurate. People should be aware that a VPN connection is encrypted between the end-user and the VPN server, not from the VPN server to the Internet service, such as website, people will access. Even if the user will access a web-site via HTTPS, the VPN provide is STILL ABLE to see what’s the website you access, although they can’t see what’s “inside” the HTTPS connection. So our suggestion to proXPN is to provide accurate technical statements to increase awareness of users of VPN services, otherwise some people might think that a VPN service provides full encryption between the end-user and the websites/services they access.

Reliability and Speed

We stayed connected to the OpenVPN service for several hours (3 hours / connection time on average), in different days. The connections were reliable in our tests and we didn’t notice and disconnects. However, the speeds are not the best we’ve ever seen and that’s because they only provide TCP VPN protocols. If you aren’t aware of the difference between TCP and UDP VPNs, check our TCP vs. UDP VPN comparison article. Basically, TCP VPNs can be 10x slower than UDP VPNs.

On average, we reached speeds between 3 and 5 Mbit/sec. on proXPN VPN using both VPN modes (OpenVPN and PPTP). The best we got on our proXPN VPN speed tests was around 7 Mbit/sec (OpenVPN TCP), while our connection speed without using a VPN averages between 80 and 100 Mbit/sec: enough to get some of the best achievable speeds from any VPN server, regardless of provider.

Support

ProXPN VPN provides support via email/ticket, twitter and they also have a documentation section on their site.

Conclusions

The Good:

  • VPN software is nice and simple. We liked it more than some of the other VPN services we tested
  • Pricing is not bad at all
  • They provide a free VPN plan

The Bad:

  • No UDP VPN protocols which means lower connection speeds. Most VPN providers use UDP VPNs by default
  • Logging policy may confuse people
  • Some more countries/server locations would be nice

Final notes: their polished VPN software, a free plan and good pricing make up for the speed loss. If you need a VPN for browsing, media streaming and casual downloads, their speeds are good enough. We rate proXPN VPN at 6.5/10 among paid VPN providers.

23 thoughts on “proXPN Review”

  1. This was THE single worst vpn we’ve ever used – we purchased a pro account and had problems from the start. We finally had to quit using it. Unfortunately, there is nothing good we can say about proxpn. Wish we read some of the reviews before purchasing. Buyer beware.

    Reply
    • I see you posted this in 2013, i dont know how was it back then but now in 2016 Proxpn works just fine. This is the cheapest VPN I could find and I do search for deals a lot. They have a free trail so try it and see 4 yourself

      Reply
      • The free trial is a bunch of worthless idiocy, that does not work at all….
        These people are absolute FAIL at technology!!

        Reply
    • I have to agree that this is a pile of junk virus, masquerading as a VPN service….
      I tried to sign up for the so called ‘Free account’ service, and was taken through an endless multitude of sign up procedures, until finally having to give up on it. In the end, I had to remove it entirely from my computer, because it was just taking up space, and nothing worked as advertised. As a matter of fact, nothing worked at all. When you opened the downloaded application, it did nothing at all but start running in the background. It would never accept your login information without ALWAYS requesting it be changed every single time you tried to login.
      In the end, this thing is total garbage, STAY AWAY!!

      Reply
  2. Another thought on “proXPN Review”. I have just signed up for a free proXPN account. I logged on hoping and expecting for vpn to start as and I would get a connection. All I see is a pop up for upgrading. When I close that window, there is no apparent “Connect” button. Hopefully I am just blind vs proXPN false advertising – or is it not false advertising since I have a free account that only appears to let me upgrade.

    Reply
  3. I have the pro account. Got the discount from listening to Security Now on TWIT. Anyway had it for 5 or 6 months …I use if for torrents off of Pirate Bay and sometimes ISO Hunt. I have been on the Dallas or LA server. I do not often check the email address it is associated with, but did so today and found 6 or 7 DCMA Violation notices going back to February. The torrents had already been removed, as I removed them once uTorrent shows that my upload ratio for a given file is “1.0” or greater. I did “reply” to the emails one by one, saying “have removed torrent months ago” (or weeks ago … or days ago) as the case may be. They then gave me an automated response, thanking me 😉

    I have now switched to the Singapore server. Will this stop the DCMA notices?
    Thanks,

    Reply
    • WHAT?! sending DMCA mails to users is TERRIBLE! That is proof that their privacy policy is a lie as they claim to not log user’s activity. They obviously do so you should look for a decent provider who doesn’t log

      Reply
      • Just an FYI that at least as of today, they no longer do logging.
        Steve on Security Now mentioned it recently.

        Also as a comment on the initial review, they seem to have also started offering UDP service at some point as well.
        I was only getting about 10Mbps on TCP and started hunting around for why and found your review.
        I Disconnected, clicked the UDP radio button and hit the Connect button again.
        I’m now getting 20-30 Mbps down (Time Warner 100Mbps Service) after only 5 seconds of work to change the mode.

        While its not line rate for me, its decent and without logging should now keep me more anonymous.

        PS: To the guy running into DMCA take downs, I always recommend running PeerBlock if Torrenting on Windows for an added layer of protection. Nothing is 100% in this world but every layer helps get you closer.

        Reply
  4. I signed up for a premium account directly without even trying the free service as I was sure it would work having heard it advertised on the TWIT network.
    WRONG. Speed is awful regardless of where I connect from. basic browsing is possible but download of files or watching video is impossible. I have logged a number of support tickets, none of which got answered.
    I’m now thinking what on earth did I pay my money to them for.

    I also wrote to TWIT and showed them the unanswered tickets, but they didn’t do anything and they are still an advertiser on the network. As a result I now boycot twit as well!

    If you take money from advertisers, better make sure the product is decent. Unfortunately proxpn isn’t.

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  5. ProXPN is having problems with too many users and bandwidth totally sucks. Apparently they are taking the profits while the service itself is crippled by the load and ProXPN’s unwilling to buy more bandwidth.

    Reply
  6. After signing up for the free account, their sales CALLED me even though the signup form stated mobile phone was for account activation.
    Annoyed as I was they tried to compensate with 35% discount, which I frowned at and replied that I have a 50% coupon BUT I will evaluate the free service first.
    Guess what, I am not turning into a subscriber after this, my own impression and other’s reviews.

    Reply
  7. I must say, this surprises me greatly. It certainly is true that the speeds suck from most servers (only about 3Mbps or thereabouts) when compared to my full Fibre speed of 10Mbps, but the upload and download speeds from the Singapore server are generally what I would get from my standard, non-VPN connection. Well, it sucks every so often, but then again, so does the non-VPN connection.

    As a result, I haven’t really interacted with their support staff much… but the negative experiences do seem to be a cause for concern.

    Reply
  8. I signed up for proXPN a few days ago. Like others posting here, I heard of them through TWIT (SecurityNow podcast). The selling point for me was that they advertised during the signup process that they support up to gigabit speeds. Now, I didn’t need that much, but that made be feel as though I would get a good 80-90% of my 60 Mbps DL connection (6-9 Mbps UL).

    Signup process was easy.
    Download process was easy.
    Connection process was easy.

    So, on all the points above, no problems. But when I tested my connection speed using speedtest.net, I was finding that I was getting limited to a mere 9-11 Mbps DL w/ OpenVPN TCP and UDP (6-7 Mbps UL). PPTP was down in the 2-3 Mbps range with DL and UL. This was unreasonable to me.

    I opened a support ticket. They did reply within 24 hours with some suggestions. First, use Google DNS servers (not sure how DNS would affect the speed of an established connection). I tried this, no impact (didn’t expect any). They suggested trying different options (TCP, UDP, PPTP, OpenVPN, etc.). No impact (other than PPTP being worse, despite the protocol theoretically supposed to be faster).

    I tried it from my work connection, and saw the same limits. When raw connection gets 30-40Mbps up and down, both up and down were seeing 9-11 Mbps limits when connected via VPN. They didn’t have a VPN server where our egress is located, so I picked the nearest geographical one. I also used the same speedtest.net server (in NY) for both VPN and non-VPN tests, to keep the tests more comparable.

    Anyway… they don’t seem to have much to suggest. So, I tried privateinternetaccess VPN (saw fairly good review on this site). Night and Day!! Sign up and setup was just as easy. But the speeds were fantastic! I was getting 56 Mbps DL over VPN out of my 60 Mbps raw connection. This has been consistent now for the past 24 hours. Still no additional suggestions from proXPN. I will be canceling before my 7-day trial period expires. They will need to refund my card, as I see they already charged my credit card (not unreasonable practice, but would be nicer if they waited the 7-day trial period first).

    Anyway… overall, my experiences were not as bad as some. Support was reasonably response (12-24 hour response times). But their speeds are pathetic if you happen to have a good connection yourself. If you’re running from connections that are only 10 Mbps and below, you may not be affected by this. But after realizing that the newer service I signed up for was cheaper, had more VPN locations, and was much faster… I would certainly recommend them over proXPN.

    Like others, I’ll write TWIT to let them know that their advertiser’s service is really sub-par and that they have misleading advertisement of “up to 1000 Mbps”, which I don’t think they can substantiate and seems completely false based on those who have reported good speed metrics.

    My recommendation: Pass on proXPN

    Reply
  9. I read all the not so great reviews but still wanted to give proxpn a shot since TWIT is recommending them heavily . What’s to lose anyways – they have a 30 days money back policy. So I sign up and was fully expecting to have slow speed and other issues as others had shared but so far I’ve been pleasantly surprised, I don’t see any slowing down or I’m never disconnected even with openvpn. Maybe I’m just lucky but since you can cancel within 30 days, I say go for it, try for yourself

    Reply
  10. So far proXPN has been stellar for me. Used the Slack lifetime deal for 39 bucks.
    I’ve used the service on Linux, iPhones, and Windows 10 devices with no issues.
    In fact, the Windows client caused a massive blue screen with the TAP driver for OpenVPN and within 4 hours, proXPN had a release candidate emailed to me that resolved the issue.
    Regarding speeds, I have a 100mbps connection and using speedof.me, my speed degraded to 35mbps which is awesome for VPN. Also they do offer the vastly superior UDP protocol.
    If you have issues on Linux, there is a bash proXPN client (3rd party) that works great.
    Great support, awesome performance are two reasons to get proXPN.

    Reply
  11. I saw all the bad reviews from up above and had to post mine. I think the bad reviews are old and from a period when Proxpn was not taking good care of it’s service. I had them for over 6 months and have nothing but praise for this this VPN . Speed is nothing but great, i get 70 + Mb on Xfinity home internet. I haven’t seen the disconnect issue some people share they have, it runs smoothly 24/7. Another thing – i paid full price when i first signed up and than i saw they have coupons, i contacted the support team and they applied the coupon and gave me a refund:)
    it’s 2016 – don’t get fooled by the old reviews, proxpn works

    Reply
  12. I decided to start using a VPN because I was worried about online fraud and identity theft. When I saw that ProXPN offered protection against fraud, I decided to give them a try. And ProXPN really sticks to their word—they encrypt all data and they don’t log customer activity. ProXPN VPN fraud protection is amazing!

    Reply
  13. Got proxpn on cyber monday so that’s about 7 months I’ve been using them. I switched from HideMyass VPN and can say proxpn is a bit faster so far with no disconnecting or other issues. And it’s cheaper by about 40 % so I’m really glad i did the switch =)

    Reply
  14. PROXPN is a scam. Do give them your payment information. Cannot cancel account. They will continue to try to withdraw payments.

    Reply

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